| Policies
General
Order Related
Shipping Information
Technical
Policies
Q: What is the warranty on your products?
A: All of our products have
a lifetime warranty against breakage under normal conditions.
Our equipment has withstood the most extreme testing environments
and we back our equipment to assure you even more that we will be
service your club for a lifelong of use. Abused/mistreated
equipment will not be replaced. For example shafts broken
more than 3 inches above the hosel, and club heads with severe damage
beyond the hitting area. To get your broken equipment's warranty
call 888-562-3445 to get an RA number.
Q: What is your repair/return policy?
A:
All
damaged equipment will be subject to warranty.
Any
unopened unused unassembled merchandise can be returned and refunded
within 30 days. All used equipment will be subject to the
testdrive program. We make your equipment work for you with
our test-drive program. For more details on return information
click here.
Q: How do
color samples on my monitor compare to actual products?
A: Due to the large
variety and variances of computer monitors on the market today,
we cannot guarantee that the color or range of colors displayed
by your monitor will match exactly to the actual color of the product
that’s being displayed. Electronically reproducing color on
the Internet is imprecise proposition. However, we have taken
extreme measures to make sure every combination of head and shaft
is aesthetically pleasing to the eye. If you don't like the
color of the equipment you receive there is a independent golf repainting
company Custom Club Coatings 1(813)333-2824
that can refinish it for you.
Q: Do you charge a sales tax?
A: We don’t charge sales tax
on orders shipped outside the state of Florida. Because we’re
in Florida, we must charge 7% sales tax on orders shipped inside
the state of Florida.
General
Q: How do the quality of your golf equipment compare
to other name Brands?
A: The quality of the graman-golf-shafts.com
brand exceeds those of all the other top name brands. Our
products are manufactured to be the finest components and materials
available on the market today. Our products have a lifetime
warranty, of which you will not find most anywhere. Our products
have stringent quality standards and rigorous testing. In
addition you will not find our playability guarantee anywhere on
the market, we believe making you happy is our number one goal.
Q: How can I contact customer service?
A:
Customer service can be contacted via e-mail at  , or toll free by phone at 888-562-3445,
or send a facsimile to the same number.
Q: How do I price out custom built golf equipment?
A:
Simple just go the the appropriate products page and build the golf
equipment to your measurements and accessory requirements and the
price will automatically display so you can easily quote the different
products we offer.
Q: Can I get demo equipment?
A:
Demo equipment is necessary when your club builder/ golf shop is
not willing to work with you to find the perfect setup for your
swing. But because we have the testdrive program your custom
fit club will be your demo. A demo that you can make changes
to until you are happy.
Q: Do you sell wholesale?
A:
We have a wholesale program. For details
click here.
Q: How do I get custom fit for my Equipment?
A: You may call us at 888-562-3445
and ask to talk to a custom fitter, or you can visit our online
custom fitting program by clicking here.
Q: Do you have testimonials from previous customers?
A: To see testimonials
left by our customers or to leave a testimonial
click here.
Q: Do you sell components or just assembled clubs?
A: We sell components, assembled
equipment, and long drive equipment. You can buy any combination
of our products that you require.
Order Related
Q: Are your online business transactions secure?
A:
Our transactions are protected by state of the art encryption devices
and algorithms. The secure socket layer (SSL) software that’s
used by our online server encrypts and protects all your personal
information including your credit card number. None of your
sensitive information may be viewed, as the data is transferred
over the Internet. If you prefer not to submit your order
over the Internet, you may place your order by phone, fax or mail.
Q: What are my payment options?
A:
You may pay by credit card, paypal, or money order.
Q: When will
my credit card be charged?
A: All products are custom
made. Payment is required prior to order production commencement.
If payment is made with a credit card the full amount of your order
will be charged to your card at the time your order is placed.
Q: If I place
an order, will I receive an order confirmation?
A: Yes, your order will be
confirmed through e-mail almost immediately.
Q: Can I change or cancel my order after its been placed?
A: All products are custom
made to order. Production normally begins the day after an
order is placed. We will be glad to change or cancel your order
as long as we are contacted in time.
Q: Can I check my order status online? Will I
be notified when my order has shipped?
A:
Yes. You will be emailed a tracking number when your item
ships out.
Q: How do I check the status of my order?
A:
Click the check status button on our website or
click here.
Q: How long will it take to receive my order?
A:
Orders are shipped via UPS. Ground varies based on where you
are located but is no more than 5-6 business days. Next day
air, and 2 day air is also available.
Q: How long will it take for my order to ship out?
A:
Custom built orders are made the next business day or same day at
your request for expediting. The equipment needs to cure which
takes 24 hours or we can use quick dry to get your order shipped
out the same day. Orders are then shipped out after the curing
process is complete. Normal ship time is 1-2 business days
after order is placed or assembled equipment. We ship same
business day ordered for components.
Q: Where can I have my golf equipment repaired?
A:
We can fix it for you if you ship it back or we can assist you with
a nearby repair facility.
Shipping Information
Q: How much do you charge for shipping?
A:
We ship with UPS. Shipping varies with location. Our
system will show your exact amount when checking out through our
shopping cart. This is the best way to get a shipping quote.
Q: Will you ship to Alaska, Hawaii, or International
destinations?
A:
We ship to all locations. Some international destinations
have longer customs clearance delays.
Q: What if my order was damaged during shipping?
A:
All orders are UPS insured, call 888-562-3445 and speak to a representative.
We will ship another club out to you priority.
Technical
Q: How do I properly measure my club?
A:
For woods and irons, the measurement of length
is taken when the club is lying on a horizontal plane and the sole
is set against a 60 degree plane. The length is defined as the distance
from the point of the intersection between the two planes to the
top of the grip. Standard driver length is 45 inches.
Q: How will grip size affect my game?
A: If a grip is too small,
your hands would over release and rotate, which would cause the
ball to draw (right to left on a right handed golfer). If a grip
is too big, your hands would under release and rotate, which would
cause the ball to fade (left to right on a right handed golfer).
Q: How stiff should my shaft be?
A: Shaft stiffness varies by what shaft you actually go with.
Each one of our shaft information pages has swingspeed ranges. Our
experts can tell you exactly what flex to go with on each of the
shafts we offer you ensuring you a perfect fit.
Q: Is your equipment USGA conforming?
A: Everything we sell is USGA
conforming.
Q: Where can I get custom fit?
A:
We do custom fitting over the phone or by our online system.
These sytems are 95% accurate so there is no need to get custom
fit in person. This saves you time and money. In addition
you will be protected by our testdrive program.
Q: Why are your Drivers better than Name Brands?
A: Our drivers are at the edge
of the technological advancements available today:
Cup Face Technology- The cup
face is a superior improvement on how a driver head is produced.
It is an inverted cup, thus known as cup face. The clubface
is all one piece all the way beyond where the crown meets the clubface
and the same on all sides. Most drivers designs weld the clubface
before the crown and soleplate which takes away from the sweet spot
and can also cause a deadhead feeling after long use. With
the cup face you get the largest sweet spot available, Explosive
feel for as long as you own the club, and the most accurate face
reaction of any driver.
Reduced Spin Technology- Backspin and sidespin on a golf ball
will cause two major negative aspects of ball flight, it will reduce
distance and reduce accuracy. To achieve the longest and most
accurate drive you want as little backspin and sidespin on the ball
as possible. Backspin creates resistance to the air to hurt
distance by raising trajectory and stopping roll. Sidespin
reduces accuracy and distance. The ES450 combined with proper
custom fitting reduces backspin and sidespin by up to 40%!
This will result into distance and accuracy that will stun you and
your playing partners. The reduced backspin and sidespin will
cause your ball to carry and roll farther more accurately than you
ever dreamed.
Triple Face Technology- When the driver
makes contact with the ball at impact energy is transferred to the
ball and energy is dispersed. The more energy transferred
to the ball the higher the ball speed and the farther it will travel.
Traditional drivers have anywhere between a 78-84% energy transfer
rate. The ES450 has an amazing 95% energy transfer rate!
This means you will get up to 22% higher ball speeds combined with
proper custom fitting without swinging any harder. This is
accomplished by reflecting the dispersed energy back at the ball
at the moment of impact. The three clubfaces of the ES450
reflect dispersed energy back at the ball to use every swing to
its maximum. Why should you let all that energy go to waste?
Variable Face Thickness (VFT) Technology- Variable Face Thickness
(VFT) Technology designed to bring the Coefficient of Restitution
(COR) right to the edge of USGA performance limits. VFT allows
us to reduce the amount of mass in the clubface, freeing weight
that can be positioned elsewhere in the clubhead for extra forgiveness
and solid feel, even on off-center shots. In the ES450, the
amount of titanium used in the face area of the club varies from
heel to toe and from top to bottom based on computer-aided design
and rigorous testing.
100% Beta Titanium- Most drivers only the face is Beta Titanium,
but ours everything from heel to toe, crown to soleplate, hosel
to bore is the highest grade of Beta titanium available. This
will provide you the ultimate in protection, lasting quality, and
performance backed by a lifetime warranty.
Q: How much more distance will I get?
A: There is no preset amount that
you will get from switching to our clubs. Someone using a
much older club will get a more yardage than someone using a newer
club. However, our average customer sees a 25-30 yard increase
in distance and a 20% increase in accuracy.
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